Improving Efficiency
Through
Responsive Support.
Scalable Call Center
ILYM Group's scalable call center is designed to efficiently handle both small and large call volumes, adapting to your case's changing needs. With the ability to grow alongside your case, our call center ensures consistent service quality, even during peak demand.
Key components of our effective call center include:
01. Flexible Technology
We deliver court-approved notices directly to class members through personalized letters and postcards for maximum reach.
02. Skilled Workforce
Our team of trained professionals, with deep expertise in class action processes, ensures accurate, clear, and timely resolution of inquiries.
03. Efficient Processes
Streamlined workflows prioritize inquiries and quickly resolve class member concerns, guaranteeing a smooth settlement experience.
ILYM Group’s scalable call center delivers top-tier customer service, ensuring that your case’s needs are met with precision and adaptability.
Contact us today to learn how our call center solutions can enhance your settlement process and provide exceptional support for your class members.
Any questions?
We got you.
Have questions about ILYM Group’s call center? Don’t worry – we have the answers to the most frequently asked questions. If you still have any questions that aren’t covered, please fill out the contact form below, and our team will be happy to assist you.
What type of inquiries can the call center handle?
Our call center is staffed with trained representatives who are well-equipped to assist class members and other stakeholders with a wide range of inquiries, including general settlement information, key deadlines, claim status and updates, assistance with filing claims, updates to contact or address information and requests for check re-issues.
Can the call center provide multi-language support?
Yes. Our call center provides support in both English and Spanish by default, but can provide additional language assistance as needed, in accordance with the Court’s direction or the terms of the Settlement Agreement. Official claim notices and claims are may also be available in multiple languages to ensure accessibility for all class members.
How do you ensure security and confidentiality with class action calls?
Security and confidentiality are a top priority in our call handling practices. We maintain SOC 2 compliance and follow strict protocols to ensure that the personal information of class members remains secure. Key measures include identity verification using multiple data points prior to discussing claim-specific or personal details, ongoing call monitoring and auditing, and comprehensive data protection policies.
Can the call center assist with claims filing and submissions?
Our call center representatives are fully prepared to assist class members throughout the claim filing and submission process. They offer guidance on how to file a claim, clarify documentation requirements, troubleshoot technical issues, offer language and accessibility support, confirm receipt of claim forms and other submissions, and assist with corrections or re-submissions as needed.
